Answer / AUSTRALIA
How does the $5,000 minimum factory-direct order work?
How Australian customers can combine product categories to reach the Site Ready Direct minimum project value.The minimum applies to the combined quoted product value, not necessarily one product type. A customer can build a project list across compatible categories until the product package reaches at least AUD $5,000; freight and other landed costs are quoted separately.
Combine the wider project
Look across bathrooms, bedrooms, openings, boundaries and outdoor areas rather than treating each purchase separately.
- Mix current categories
- Use one project quotation
- Align required dates
The threshold is product value
Shipping, duties, local services and installation should not be assumed to count toward the minimum.
- Review quotation breakdown
- Confirm currency and tax treatment
- Understand exclusions
Why a minimum exists
Technical coordination, factory communication and international logistics are practical for meaningful project packages rather than small retail orders.
- Project-level documentation
- Consolidated production
- International delivery coordination
RELATED QUESTIONS
Quick answers.
Can two product categories reach the minimum together?+
Yes, compatible products can be combined in one project quotation.
Can I place an order below $5,000?+
The current supply model requires a minimum combined product value of $5,000.